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       In the following terms & conditions “we" shall refer to Cruz Studios. These terms & conditions cannot be varied in any way by the clients, unless such conditions are expressly agreed in writing.

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THE AGREEMENT 

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In the case of studio based shoots, the client agrees to supply products and populate a brief with sufficient time to allow for the sourcing of any props and ingredients that might be required for a shoot. If the product does not arrive or a brief has not been completed on time, the shoot may be delayed or cancelled and the client may be subject charges. 

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CANCELLATION & POSTPONEMENTS:​

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 Please note that postponements and date movements are also part of this cancellation policy.

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• Once the client has made a booking for a specific time and date, Cruz Studios will not accept any other work from other clients for those times and dates.

• As a result, once a booking is made, if it is subsequently cancelled or postponed, a cancellation fee will be charged to the client, according to the following schedule. When a client cancels or postpones a booking within two weeks of any confirmed date, a fee of 50% of the booked time rate will be charged. When a client cancels a booking within one week of any confirmed date, a fee of 100% of the booked time rate will be charged. In addition to this cancellation fee, the client will be charged for any expenses already incurred by Cruz Studios, for example food/drinks, props and models.

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THE BRIEF:

 

• We are happy to contribute our own creative ideas but the client is ultimately responsible for populating a working brief.  This must be clear and contain all necessary information for the shoot.

• If you have a specific vision in mind, please include detailed instructions and reference images in the brief. A picture speaks a thousand words and will help us to see what you have in mind. 

• If  information is missing from the brief and a reshoot and/or edit is required this will be at an additional cost to the client.

• Any reshoots due to an unclear brief, or a change of mind on the client's part, will be at an additional cost to the client. 

• If you mention anything to us via email or phone please add it to the brief to ensure it is included.

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DEPOSITS:

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• A 50% deposit may be required prior to the shoot to confirm a booking.  This will be deducted from the final invoice or fully refunded if a cancellation/postponement occurs within the 'cancellation' terms above.

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PROPS AND FOOD:

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• We have a well equipped studio with a variety of props, but if a project requires other props we will ask the client to source and send them along with their product(s).  If this is not possible, then props should be sent to the studio address in advance of the booked shoot day(s),  Alternatively, props can be outsourced by Cruz Studios at the clients expense and a deposit will be required to cover the costs before purchase.

• Shoots requiring simple food props or flavour cues will be sourced locally and invoiced back to the client.  For more complex setups which require larger quantities of food, out of season ingredients or complex recipe prep, the client will need to send these directly to Cruz Studios.

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DELIVERY

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Cruz Studios will deliver digital files via Dropbox within 7 days of the shoot, unless otherwise specified. 

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PAYMENT SCHEDULE

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Payment in full is to be made no later than 14  days after the content is delivered. Failure to make the payment within this period will result in a late payment fee, plus statutory interest (8% plus current Bank of England base rate): 

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• Extra £40 fee to be added for debts less than £1000 (plus statutory interest)

• Extra £70 fee to be added for debts between £1000 - £10,000 (plus statutory interest)

• Extra £100 fee to be added for debts more than £10,000 (plus statutory interest)

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If the full payment, including late payment fee, has not been made within 7 days of the notice, further action will be taken. This will begin with a mediator but if unsuccessful will be followed by court action.

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COPYRIGHT & LICENSING AGREEMENT

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If usage has not been discussed, you are by default on the simpler Day Rate Package. If you have been discussing the usage terms, i.e. numbers of years the content will be used, or number of platforms, then please refer to Usage Package:

 

1. Day Rate Package:

The person or brand commissioning the work owns copyright of the content and is free to use the content and distribute to third parties within the UK for 1 year.

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2. Usage Package:

We retain the ownership and copyright of all content we create. The usage granted reflects what has been discussed between parties involved to suit the exact usage needs. Terms are based on 3 factors, as discussed via email: time, how long will the content be used for; platforms, the number of medias it will be viewed on; and location, where they will be displayed, national or global. If this has not been discussed, you are by default on the simpler Day Rate Package. 

 

If an alternative amount of copyright is required, other than those mentioned above, then our packages start at £2,000. However, this is subject to change based on specific requirements; this will be discussed and agreed in writing before the shoot takes place.

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DISPLAY

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The client gives permission to Cruz Studios to display any creative content covered by this contract for promotional purposes, unless agreed otherwise in writing. 

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POST-PRODUCTION AND EDITING

Basic edits and retouching are included in our prices but please be aware that in the case of studio-based product shoots, items will be shot in the condition we receive them. If we receive a product and/or its packaging in a damaged condition which requires retouching this will be at an additional cost to the client.
 

LIABILITY LIMITATIONS ​

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In the event that we are unable to deliver content for any reason, such as injury, illness, acts of God or loss of digital files, we will offer to reschedule the shoot or, where this is not possible, issue a full refund to the client. ​​

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If you have any questions relating to the above terms and conditions please don't hesitate to get in touch with us.